Legal
Terms of Service.
BVS I LLC d/b/a VeraOps. These Terms govern site visitors and define the framework for paid clients; the Master Services Agreement (MSA) controls for engagement-specific terms.
Last updated: [DATE — set when copy is finalized]
1. Acceptance of Terms.
[PLACEHOLDER — Clarify that website Terms govern site visitors; the MSA controls for paid clients. State the legal entity (BVS I LLC d/b/a VeraOps).]
2. Description of Services.
[PLACEHOLDER — RMS, Relationship Digest, the six AI agents (Strategy, Intelligence, Signals, Reactivation, Deals, Introduction), and the engagement model (Discovery → Onboarding → Setup → Maintenance → Optimization → Reviewing).]
3. Account and User Responsibilities.
[PLACEHOLDER — For clients with login accounts: credential security, accurate information, prompt notice of unauthorized access.]
4. Payment Terms.
[PLACEHOLDER — Quarterly billing. $7,500/quarter starting price. Setup fee billed once at engagement start. Cancellation terms: after Q2, 30 days notice. Specifics live in the MSA.]
5. Intellectual Property.
[PLACEHOLDER — VeraOps owns the platform; client owns their data; ownership of derived/aggregated insights. Limited license to use VeraOps content.]
6. Acceptable Use.
[PLACEHOLDER — What's prohibited: scraping, reverse-engineering, sending spam from connected accounts, attempting to access another client's data, etc.]
7. Confidentiality.
[PLACEHOLDER — Mutual confidentiality obligations covering Confidential Information exchanged during the engagement.]
8. Warranties and Disclaimers.
[PLACEHOLDER — Clean of Microsoft and wireless-carrier boilerplate. Service-level commitments. As-is disclaimer to the extent permitted by law.]
9. Limitation of Liability.
[PLACEHOLDER — Standard cap; carve-outs for IP infringement, gross negligence, willful misconduct, and confidentiality breach.]
10. Indemnification.
[PLACEHOLDER — Consider mutual indemnification for IP infringement; sophisticated clients will push back on one-way provisions.]
11. Termination.
[PLACEHOLDER — How either party can terminate, notice periods, and obligations on termination (data return, fee settlement).]
12. Governing Law.
[PLACEHOLDER — Delaware (matches the registered address). Venue and dispute resolution.]
13. Modifications to Terms.
[PLACEHOLDER — How changes to these Terms are communicated and when they take effect.]
14. Contact.
For questions about these Terms: relationships@veraops.com · +1 (302) 223 4061 · 838 Walker Road, Suite 21-2, Dover, DE 19904, US.
15. DPA Reference.
A Data Processing Addendum is available on request for clients with GDPR-covered data subjects. Email relationships@veraops.com.